HP PAVILION X360 Touchpad Not Working (How to Fix It)

By /

Experiencing issues with your HP Pavilion x360 touchpad not working? Learn effective solutions and troubleshooting tips to fix this problem and regain control. Explore now!

Having trouble with your HP Pavilion x360 touchpad not working can be quite frustrating. But don’t worry, this comprehensive guide will walk you through several steps to fix the issue. We’ll cover common causes and provide easy-to-follow solutions. Let’s get started!

1. Check Touchpad Settings

The first thing you should do is check if the touchpad is disabled in the settings. Sometimes, touchpad issues can be resolved by simply enabling it again.

  1. Press Windows + I to open the Settings menu.
  2. Navigate to Devices and then Touchpad.
  3. Ensure the touchpad toggle is switched to the On position.

If your touchpad was disabled, enabling it should solve the problem. If it’s already enabled, move on to the next solution.

2. Update or Roll Back Touchpad Drivers

Outdated or corrupt drivers can cause your touchpad to malfunction. Updating or rolling back the drivers can help fix the issue.

Updating Touchpad Drivers

  1. Press Windows + X and select Device Manager.
  2. Find and expand Mice and other pointing devices.
  3. Right-click on your touchpad device and select Update driver.
  4. Select Search automatically for updated driver software.
  5. Follow the on-screen instructions to complete the update process.

Rolling Back Touchpad Drivers

  1. Press Windows + X and select Device Manager.
  2. Find and expand Mice and other pointing devices.
  3. Right-click on your touchpad device and select Properties.
  4. Go to the Driver tab and select Roll Back Driver if the option is available.
  5. Follow the on-screen instructions to complete the process.

After updating or rolling back the drivers, restart your laptop and check if the touchpad is working.

3. Enable Touchpad in BIOS

In some cases, the touchpad might be disabled in the BIOS settings. Enabling it in BIOS can resolve the issue.

  1. Restart your laptop and press Esc or F10 repeatedly as it boots up to enter the BIOS setup.
  2. Navigate to the System Configuration or Advanced tab using the arrow keys.
  3. Look for an option related to the touchpad (it might be listed as Internal Pointing Device).
  4. Ensure it is set to Enabled.
  5. Save the changes and exit the BIOS setup.

Once your laptop restarts, check if the touchpad is working.

4. Check for Windows Updates

Sometimes, a Windows update can fix issues with your touchpad. Make sure your operating system is up to date.

  1. Press Windows + I to open the Settings menu.
  2. Go to Update & Security and click on Check for updates.
  3. If updates are available, download and install them.
  4. Restart your laptop after the updates are installed.

Check if the touchpad issue is resolved after updating Windows.

5. Perform a Hard Reset

A hard reset can sometimes resolve hardware-related issues, including problems with the touchpad.

  1. Turn off your laptop.
  2. Disconnect all external devices and remove the power adapter.
  3. Press and hold the power button for about 15 seconds to drain any residual power.
  4. Reconnect the power adapter and turn on your laptop.

Check if the touchpad is functioning properly after performing a hard reset.

6. Run Hardware Diagnostics

HP laptops come with built-in diagnostics tools that can help identify and fix hardware issues.

  1. Turn off your laptop.
  2. Press the power button to turn it on and immediately press Esc repeatedly to open the Startup Menu.
  3. Press F2 to open the HP PC Hardware Diagnostics UEFI menu.
  4. Select Component Tests and then Touchpad to run a diagnostic test.
  5. Follow the on-screen instructions to complete the test.

If the diagnostics tool detects any issues, it will provide instructions on how to fix them.

7. Reset Touchpad Settings

Resetting the touchpad settings to default can sometimes resolve functionality issues.

  1. Press Windows + I to open the Settings menu.
  2. Go to Devices and then Touchpad.
  3. Scroll down and click on Reset under the Reset your touchpad section.

After resetting the touchpad settings, check if it starts working again.

8. Check for Physical Damage

Inspect your touchpad for any visible physical damage. Dirt, debris, or liquid spills can cause the touchpad to malfunction.

  1. Turn off your laptop and unplug it from any power source.
  2. Use a soft cloth to gently clean the touchpad surface.
  3. If there are any spills, use a slightly damp cloth to clean it carefully.

After cleaning, turn on your laptop and see if the touchpad is working properly.

9. Reinstall Touchpad Drivers

If updating or rolling back drivers didn’t work, try reinstalling the touchpad drivers.

  1. Press Windows + X and select Device Manager.
  2. Find and expand Mice and other pointing devices.
  3. Right-click on your touchpad device and select Uninstall device.
  4. Restart your laptop. Windows will automatically reinstall the touchpad drivers.

Check if reinstalling the drivers resolved the issue.

10. Contact HP Support

If none of the above solutions work, it may be time to contact HP support. There could be a hardware issue that requires professional assistance.

Visit the HP Support website and follow the instructions to get in touch with a support representative. They can provide further troubleshooting steps or arrange for a repair if necessary.

Conclusion

Dealing with a non-functional touchpad on your HP Pavilion x360 can be frustrating, but following these steps can help you resolve the issue. Start with simple checks like enabling the touchpad in settings, updating drivers, and running hardware diagnostics. If necessary, contact HP support for further assistance. By methodically working through these solutions, you should be able to get your touchpad working again in no time.

Related Posts

Scroll to Top