HP PAVILION X360 Not Charging (How to Fix It)

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Is your HP Pavilion x360 not charging? Discover effective solutions and troubleshooting tips to fix this issue and keep your device powered up. Learn more now!

Experiencing charging issues with your HP Pavilion x360 can be frustrating. Whether it’s your primary device for work or entertainment, having it not charge properly can disrupt your routine. This guide will walk you through various troubleshooting steps to help you identify and fix the issue. Let’s get started!

1. Check the Basics

Before diving into more complex solutions, ensure that the basics are covered:

  • Verify the power outlet: Ensure the outlet you’re using is functioning correctly. Try plugging another device to confirm.
  • Inspect the charger and cable: Look for any visible damage to the charger or the cable. Frayed wires or bent connectors can prevent charging.
  • Secure connections: Ensure that the charger is firmly connected to both the laptop and the power outlet.

2. Perform a Hard Reset

Sometimes, a simple hard reset can resolve charging issues:

  1. Turn off your HP Pavilion x360.
  2. Disconnect the charger and remove any connected peripherals.
  3. Press and hold the power button for 15 seconds to drain residual power.
  4. Reconnect the charger and power on the laptop.

Check if the laptop starts charging. If not, proceed to the next step.

3. Update BIOS and Drivers

Outdated BIOS or drivers can cause charging problems. Updating them can sometimes resolve the issue:

  1. Go to the HP Support website and search for your specific model.
  2. Download and install the latest BIOS update and any relevant drivers.
  3. Restart your laptop and check if the charging issue is resolved.

4. Inspect the Battery

If your laptop still isn’t charging, the battery might be the culprit. Here’s how to check:

  1. Turn off your laptop and disconnect the charger.
  2. Remove the battery if it’s removable. If not, skip this step.
  3. Press and hold the power button for 15 seconds.
  4. Reinsert the battery and reconnect the charger.
  5. Turn on your laptop and see if it charges.

If the battery is non-removable or the issue persists, try using a different battery if available.

5. Check the Power Adapter

Your power adapter might be faulty. Here’s how to test it:

  • Use a multimeter to check the voltage output of the adapter. Compare it with the specifications printed on the adapter.
  • If the voltage is lower than specified, the adapter may be faulty and needs replacement.
  • Alternatively, try using another compatible charger to see if your laptop charges.

6. Test with a Different Charger

Sometimes, the charger itself might be the problem. If you have access to another compatible charger, try using it to see if your HP Pavilion x360 charges. If it does, then your original charger might need to be replaced.

7. Check for Software Issues

Software glitches can also prevent your laptop from charging. Follow these steps to rule out software issues:

  1. Open Device Manager by right-clicking the Start button and selecting “Device Manager”.
  2. Expand the “Batteries” section.
  3. Right-click on “Microsoft AC Adapter” and “Microsoft ACPI-Compliant Control Method Battery” and select “Uninstall device”.
  4. After uninstalling, click on “Action” at the top of the Device Manager window and select “Scan for hardware changes”.
  5. Windows will reinstall the drivers. Restart your laptop and check if it charges.

8. Run HP Support Assistant

HP Support Assistant is a helpful tool for diagnosing and resolving issues:

  1. Download and install HP Support Assistant from the HP website if you don’t already have it.
  2. Open the program and follow the on-screen instructions to run a battery check.
  3. The tool will provide insights and possible solutions based on the diagnostic results.

9. Examine the Charging Port

The charging port on your laptop might be damaged or have debris obstructing it:

  • Use a flashlight to inspect the charging port for any visible damage or debris.
  • If you notice debris, gently clean it with a soft brush or compressed air.
  • Be cautious not to damage the port while cleaning.

10. Consider Power Management Settings

Adjusting power management settings can sometimes resolve charging issues:

  1. Go to “Control Panel” and select “Power Options”.
  2. Click on “Change plan settings” next to your selected power plan.
  3. Choose “Change advanced power settings”.
  4. Scroll down to “Battery” and expand the section.
  5. Ensure that settings like “Critical battery action” and “Low battery level” are appropriately configured.

11. Update Windows

Ensure your Windows operating system is up to date:

  1. Open “Settings” from the Start menu.
  2. Select “Update & Security”.
  3. Click on “Check for updates” and install any available updates.
  4. Restart your laptop and check if the charging issue is resolved.

12. Use HP Battery Check

HP provides a battery check tool that can help diagnose charging problems:

  1. Download and install HP Battery Check from the HP website.
  2. Run the tool and follow the on-screen instructions.
  3. The tool will test the battery and provide a report on its condition.
  4. If the battery is faulty, you might need to replace it.

13. Professional Repair

If you’ve tried all the above steps and your HP Pavilion x360 still isn’t charging, it might be time to seek professional help. Contact HP support or take your laptop to an authorized service center for a thorough inspection and repair.

Preventive Measures

To avoid future charging issues, consider these preventive measures:

  • Always use the original charger and cable that came with your laptop.
  • Avoid using your laptop in extremely hot or cold environments.
  • Regularly check and clean the charging port and cable.
  • Update your BIOS and drivers periodically to ensure optimal performance.

Conclusion

Charging issues with your HP Pavilion x360 can be annoying, but by following these troubleshooting steps, you can identify and resolve most problems. From checking the basics to updating drivers and software, each step is designed to help you get your laptop back to charging normally. If all else fails, professional help is always available. Keep your device well-maintained to avoid future issues, and enjoy a seamless computing experience!

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