HP PAVILION X360 Fingerprint Sensor Not Working (How to Fix It)

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Having trouble with your HP Pavilion x360 fingerprint sensor not working? Explore effective solutions and troubleshooting tips to fix this issue and enhance security. Discover now!

Is your HP Pavilion x360 fingerprint sensor not working? This can be frustrating, especially when you rely on it for quick and secure access to your laptop. But don’t worry, there are several solutions you can try to get it back in working order. In this guide, we’ll walk you through the steps to troubleshoot and fix the fingerprint sensor issue on your HP Pavilion x360.

1. Update Your Drivers

Outdated drivers are a common cause of fingerprint sensor problems. Follow these steps to update your drivers:

  1. Press Windows + X and select Device Manager.
  2. Expand the Biometric devices section.
  3. Right-click on your fingerprint sensor device and select Update driver.
  4. Choose Search automatically for updated driver software.
  5. Follow the on-screen instructions to complete the update.

If the automatic update doesn’t work, you can visit the HP Support website to download and install the latest drivers manually.

2. Re-register Your Fingerprints

Sometimes, re-registering your fingerprints can resolve the issue. Here’s how to do it:

  1. Open the Settings app by pressing Windows + I.
  2. Go to Accounts > Sign-in options.
  3. Under the Windows Hello Fingerprint section, select Remove.
  4. Click Get started to set up your fingerprint again.
  5. Follow the on-screen instructions to complete the process.

3. Check Windows Updates

Windows updates often include fixes for hardware issues. Ensure your system is up-to-date:

  1. Open the Settings app by pressing Windows + I.
  2. Go to Update & Security > Windows Update.
  3. Click Check for updates.
  4. If updates are available, install them and restart your laptop.

4. Run the Windows Troubleshooter

Windows has a built-in troubleshooter that can help identify and fix issues with the fingerprint sensor:

  1. Open the Settings app by pressing Windows + I.
  2. Go to Update & Security > Troubleshoot.
  3. Click on Additional troubleshooters.
  4. Select Hardware and Devices and click Run the troubleshooter.
  5. Follow the on-screen instructions to complete the troubleshooting process.

5. Reset the Fingerprint Sensor

Resetting the fingerprint sensor can sometimes resolve the issue. Here’s how:

  1. Press Windows + X and select Device Manager.
  2. Expand the Biometric devices section.
  3. Right-click on your fingerprint sensor device and select Uninstall device.
  4. Restart your laptop.
  5. Windows will automatically reinstall the fingerprint sensor driver.

6. Check Biometric Services

Make sure that biometric services are running on your laptop:

  1. Press Windows + R to open the Run dialog.
  2. Type services.msc and press Enter.
  3. In the Services window, locate Windows Biometric Service.
  4. Ensure that the service is running. If it’s not, right-click and select Start.
  5. Set the startup type to Automatic to ensure it starts with Windows.

7. Check for Conflicting Software

Some software applications can interfere with the fingerprint sensor. To check for conflicts:

  1. Press Windows + X and select Task Manager.
  2. Go to the Startup tab.
  3. Disable any unnecessary startup programs by right-clicking and selecting Disable.
  4. Restart your laptop and check if the fingerprint sensor works.

8. Perform a System Restore

If the fingerprint sensor issue started after a recent update or software installation, performing a system restore can help:

  1. Open the Control Panel by pressing Windows + S and typing Control Panel.
  2. Go to System and Security > System.
  3. Click on System protection in the left pane.
  4. Select System Restore.
  5. Follow the on-screen instructions to restore your system to a previous state.

9. Clean the Fingerprint Sensor

Sometimes, dirt or oils from your fingers can affect the fingerprint sensor’s performance. Clean the sensor with a microfiber cloth:

  1. Turn off your laptop.
  2. Gently wipe the fingerprint sensor with a microfiber cloth to remove any dirt or smudges.
  3. Turn your laptop back on and test the fingerprint sensor.

10. Contact HP Support

If none of the above solutions work, there may be a hardware issue with your fingerprint sensor. Contact HP Support for further assistance:

  1. Visit the HP Support website.
  2. Enter your laptop’s serial number or select your product to access support options.
  3. Follow the instructions to contact HP Support for troubleshooting and repair services.

Conclusion

Dealing with a fingerprint sensor that’s not working can be frustrating, but with these steps, you should be able to identify and resolve the issue. Start with the simpler solutions, like updating drivers and cleaning the sensor, and work your way through the more involved steps if necessary. If all else fails, HP Support is there to help you with any hardware issues. Good luck, and hopefully, you’ll be back to using your fingerprint sensor in no time!

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