Having trouble with your HP ENVY X360 touchscreen not working? Discover expert tips to troubleshoot and fix this issue. Regain touch functionality now!
The HP ENVY X360 is a versatile laptop with a responsive touchscreen. However, there are times when the touchscreen might stop working, causing frustration and hindering productivity. In this comprehensive guide, we’ll walk you through the steps to troubleshoot and fix the touchscreen issues on your HP ENVY X360. Let’s get started.
1. Restart Your HP ENVY X360
Sometimes, a simple restart can resolve the touchscreen issue. Here’s how to do it:
- Click on the Start menu.
- Select Power and then Restart.
Wait for the laptop to restart and check if the touchscreen is functioning properly. If not, proceed to the next step.
2. Check Touchscreen Settings
Ensure that the touchscreen is enabled in your laptop’s settings:
- Press Windows + X and select Device Manager.
- Expand the Human Interface Devices category.
- Look for HID-compliant touch screen and right-click on it.
- Select Enable device if it’s disabled.
If the touchscreen is already enabled, try disabling and then enabling it again to refresh the settings.
3. Update Touchscreen Drivers
Outdated or corrupted drivers can cause touchscreen issues. Follow these steps to update your touchscreen drivers:
- Press Windows + X and select Device Manager.
- Expand the Human Interface Devices category.
- Right-click on HID-compliant touch screen and select Update driver.
- Choose Search automatically for updated driver software.
Windows will search for and install any available updates. Restart your laptop and check if the touchscreen is working.
4. Calibrate the Touchscreen
Calibrating your touchscreen can fix responsiveness issues. Here’s how:
- Press Windows + S and type Calibrate.
- Select Calibrate the screen for pen or touch input.
- In the Tablet PC Settings window, click Calibrate.
- Follow the on-screen instructions to calibrate your touchscreen.
After calibration, test the touchscreen to see if it’s working correctly.
5. Perform a System Restore
If the touchscreen issue started recently, performing a system restore might help. This will revert your laptop to a previous state when the touchscreen was working. Here’s how:
- Press Windows + S and type System Restore.
- Select Create a restore point.
- In the System Properties window, click System Restore.
- Follow the prompts to choose a restore point and start the process.
After the system restore is complete, check if the touchscreen issue is resolved.
6. Run Windows Troubleshooter
Windows has a built-in troubleshooter that can help identify and fix touchscreen problems. Here’s how to run it:
- Press Windows + I to open Settings.
- Select Update & Security and then Troubleshoot.
- Click on Additional troubleshooters.
- Select Hardware and Devices and click Run the troubleshooter.
Follow the on-screen instructions to complete the troubleshooting process.
7. Check for Windows Updates
Ensuring your Windows operating system is up to date can resolve many issues, including touchscreen problems. Here’s how to check for updates:
- Press Windows + I to open Settings.
- Select Update & Security and then Windows Update.
- Click on Check for updates.
If updates are available, install them and restart your laptop.
8. Disable and Re-enable Touchscreen in BIOS
Disabling and re-enabling the touchscreen in BIOS can sometimes fix issues. Here’s how:
- Restart your laptop and press Esc or F10 to enter BIOS setup.
- Navigate to the Advanced or System Configuration tab.
- Find the option for Touchscreen and disable it.
- Save changes and exit BIOS.
- Restart your laptop, enter BIOS again, and re-enable the touchscreen.
Exit BIOS and check if the touchscreen is functioning correctly.
9. Check for Physical Damage
Sometimes, physical damage can cause touchscreen issues. Inspect your HP ENVY X360 for any signs of damage, such as cracks or dents. If you find any physical damage, you may need to contact HP support for further assistance.
10. Perform a Factory Reset
If none of the above steps work, performing a factory reset can be a last resort. This will erase all data on your laptop, so make sure to back up important files first. Here’s how to perform a factory reset:
- Press Windows + I to open Settings.
- Select Update & Security and then Recovery.
- Under Reset this PC, click Get started.
- Choose Remove everything and follow the on-screen instructions to complete the reset.
After the reset, set up your laptop and check if the touchscreen issue is resolved.
Conclusion
Dealing with a non-responsive touchscreen on your HP ENVY X360 can be frustrating, but following these steps can help you identify and fix the issue. Remember to restart your laptop, check touchscreen settings, update drivers, calibrate the touchscreen, perform system restore, run Windows troubleshooter, check for Windows updates, disable and re-enable the touchscreen in BIOS, inspect for physical damage, and consider a factory reset if necessary.
If you’ve tried all these steps and the touchscreen still isn’t working, it might be time to contact HP support for professional assistance. By following this guide, you’ll have a better understanding of the potential issues and how to address them, ensuring your HP ENVY X360 is back to optimal performance in no time.
