Is your HP ENVY X360 touchpad not working? Explore effective troubleshooting methods to fix this issue and regain control over your device. Learn more now!
If your HP ENVY X360 touchpad has stopped working, don’t worry. This guide will walk you through various methods to fix the issue. Follow these steps to get your touchpad functioning again.
1. Check Touchpad Settings
First, ensure that your touchpad is enabled in the settings. Sometimes, it can be accidentally turned off.
- Go to Settings.
- Select Devices.
- Click on Touchpad.
- Make sure the touchpad toggle is turned on.
If the touchpad toggle is already on, try toggling it off and then back on. This can sometimes reset the touchpad settings and resolve the issue.
2. Update Touchpad Drivers
Outdated or corrupted drivers can cause the touchpad to malfunction. Updating your drivers can often fix this issue.
- Press Windows + X and select Device Manager.
- Expand the Mice and other pointing devices section.
- Right-click on your touchpad driver and select Update driver.
- Choose Search automatically for updated driver software.
Windows will search for and install any available updates. After updating, restart your laptop and check if the touchpad is working.
3. Reinstall Touchpad Drivers
If updating the drivers doesn’t work, you may need to reinstall them.
- Press Windows + X and select Device Manager.
- Expand the Mice and other pointing devices section.
- Right-click on your touchpad driver and select Uninstall device.
- Restart your laptop.
After restarting, Windows will automatically reinstall the touchpad drivers. Check if this resolves the issue.
4. Enable Touchpad in BIOS
In some cases, the touchpad might be disabled in the BIOS settings. Enabling it from the BIOS can fix the problem.
- Restart your laptop and press F10 (or the key specific to your model) to enter the BIOS setup.
- Navigate to the Advanced tab using the arrow keys.
- Select Built-In Device Options.
- Ensure the Touchpad is enabled.
- Save changes and exit the BIOS.
Once your laptop restarts, check if the touchpad is functioning.
5. Run Windows Troubleshooter
Windows has a built-in troubleshooter that can detect and fix touchpad-related issues.
- Go to Settings.
- Select Update & Security.
- Click on Troubleshoot.
- Select Additional troubleshooters.
- Choose Hardware and Devices and run the troubleshooter.
Follow the on-screen instructions to complete the troubleshooting process. If any issues are found, the troubleshooter will attempt to fix them.
6. Check for Windows Updates
Ensure that your Windows operating system is up to date. Sometimes, updates include fixes for hardware issues.
- Go to Settings.
- Select Update & Security.
- Click on Windows Update.
- Check for updates and install any available updates.
After updating, restart your laptop and check if the touchpad is working.
7. Disable External Mouse
Sometimes, an external mouse can cause conflicts with the touchpad. Try disconnecting any external mouse and see if the touchpad starts working.
Additionally, you can disable the external mouse setting in the touchpad settings:
- Go to Settings.
- Select Devices.
- Click on Touchpad.
- Disable the option that says Leave touchpad on when a mouse is connected.
Disconnect the external mouse and test the touchpad.
8. Perform a System Restore
If your touchpad stopped working after a recent software update or installation, performing a system restore can revert your laptop to a previous state when the touchpad was functioning.
- Press Windows + R and type rstrui in the Run dialog box, then press Enter.
- Select a restore point from a date when your touchpad was working.
- Follow the on-screen instructions to complete the system restore.
After the system restore is complete, check if the touchpad issue is resolved.
9. Check for Physical Damage
Inspect your touchpad for any visible signs of physical damage. Sometimes, dust or debris can interfere with its functionality. Clean the touchpad gently with a soft, dry cloth.
If you notice any damage, it might require professional repair or replacement. Contact HP support for further assistance.
10. Reset Your Laptop
If none of the above methods work, you can try resetting your laptop to its factory settings. This should be a last resort as it will erase all your data. Make sure to back up your important files before proceeding.
- Go to Settings.
- Select Update & Security.
- Click on Recovery.
- Under Reset this PC, select Get started.
- Choose whether to keep your files or remove everything, then follow the on-screen instructions.
Once the reset is complete, check if the touchpad is working.
Conclusion
A non-functioning touchpad can be frustrating, but by following these steps, you can troubleshoot and fix the issue on your HP ENVY X360. If you have tried all these methods and your touchpad still isn’t working, it might be time to seek professional help or contact HP support for further assistance.
