HP ENVY X360 Not Booting (How to Fix It)

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Stuck with your HP ENVY X360 not booting? Learn how to troubleshoot and fix this issue with our step-by-step guide. Get your device back to life now!

The HP ENVY X360 is a versatile and powerful laptop, but like any piece of technology, it can encounter issues. One of the most frustrating problems is when the laptop doesn’t boot up. If you’re facing this issue, don’t worry. This guide will walk you through several steps to troubleshoot and fix your HP ENVY X360 when it’s not booting.

Check the Power Supply

The first thing to check is the power supply. Ensure that your laptop is properly connected to a power source. Follow these steps:

  • Check if the power cable is securely plugged into both the laptop and the power outlet.
  • Inspect the power adapter and cable for any visible damage.
  • If you have access to another compatible charger, try using it to rule out a faulty charger.
  • Verify that the power outlet is working by plugging in another device.

If the laptop still doesn’t power on, move on to the next step.

Perform a Hard Reset

A hard reset can sometimes resolve booting issues. To perform a hard reset on your HP ENVY X360:

  1. Disconnect all external devices such as USB drives, printers, and external displays.
  2. Unplug the power adapter from the laptop.
  3. Press and hold the power button for at least 15 seconds.
  4. Reconnect the power adapter and try to turn on the laptop.

If the laptop still does not boot, proceed to the next step.

Check for Hardware Issues

Hardware issues can also prevent your laptop from booting. Here’s what to check:

  • RAM: Faulty or improperly seated RAM can cause boot issues. To check the RAM:
    1. Turn off the laptop and disconnect the power adapter.
    2. Remove the back cover of the laptop (refer to the user manual for instructions).
    3. Locate the RAM modules and ensure they are properly seated in their slots.
    4. If you have multiple RAM sticks, try removing one and booting the laptop with just one installed. Repeat with the other stick to check for faulty RAM.
  • Hard Drive/SSD: Ensure that the storage device is properly connected. If you have another compatible drive, try swapping it to rule out a faulty drive.
  • Battery: A faulty battery can also cause boot issues. Try removing the battery (if it’s removable) and booting the laptop with just the power adapter connected.

After checking for hardware issues, try booting the laptop again. If it still doesn’t boot, move on to the software-related troubleshooting steps.

Boot into Safe Mode

If your laptop powers on but doesn’t boot into Windows, try booting into Safe Mode. Safe Mode loads a minimal set of drivers and can help you identify if a third-party software or driver is causing the issue. Here’s how to boot into Safe Mode:

  1. Turn off the laptop completely.
  2. Turn it on and immediately start pressing the F8 key repeatedly until you see the Advanced Boot Options menu.
  3. Select Safe Mode and press Enter.

If the laptop boots into Safe Mode, you can start troubleshooting software issues. Uninstall any recently installed software or drivers that might be causing the problem. You can also run a virus scan to check for malware.

Run Diagnostics

HP laptops come with built-in diagnostic tools that can help identify hardware issues. To run the diagnostics:

  1. Turn off the laptop.
  2. Turn it on and immediately start pressing the F2 key repeatedly until the HP PC Hardware Diagnostics UEFI screen appears.
  3. Select System Tests and run the Extensive Test.

The diagnostic tool will check various hardware components and report any issues. If it detects a problem, follow the recommended steps to resolve it.

Update BIOS

An outdated or corrupt BIOS can cause boot issues. To update the BIOS:

  1. Visit the HP Support website and search for your laptop model.
  2. Download the latest BIOS update for your model.
  3. Follow the instructions provided on the HP website to update the BIOS.

After updating the BIOS, try booting the laptop again.

Repair Windows Startup

If your laptop powers on but doesn’t boot into Windows, there might be an issue with the Windows startup files. To repair Windows startup:

  1. Create a Windows installation media using another computer. You can download the Windows installation tool from the Microsoft website.
  2. Insert the installation media (USB or DVD) into your HP ENVY X360 and turn it on.
  3. Press Esc repeatedly to enter the Startup Menu.
  4. Press F9 to open the Boot Device Options menu and select the installation media.
  5. On the Windows Setup screen, select Repair your computer.
  6. Choose Troubleshoot > Advanced options > Startup Repair.

Follow the on-screen instructions to repair the startup files. Once the process is complete, try booting the laptop again.

Reset Windows

If all else fails, you can reset Windows to its default state. This will reinstall Windows and may resolve any software-related issues that are preventing the laptop from booting. To reset Windows:

  1. Turn off the laptop and turn it on again.
  2. Press Esc repeatedly to enter the Startup Menu.
  3. Select F11 to open the Recovery Manager.
  4. Choose Troubleshoot > Reset this PC.
  5. Follow the on-screen instructions to reset Windows.

Note that resetting Windows will remove all your files and installed applications, so ensure you have a backup of important data before proceeding.

Contact HP Support

If you’ve tried all the above steps and your HP ENVY X360 still doesn’t boot, it may be time to contact HP Support for further assistance. They can provide you with more advanced troubleshooting steps or arrange for a repair if necessary.

Conclusion

Dealing with a laptop that won’t boot can be frustrating, but by following these steps, you can diagnose and resolve many common issues. Start with the basics, like checking the power supply and performing a hard reset, before moving on to more advanced troubleshooting. With a bit of patience and persistence, you’ll likely get your HP ENVY X360 up and running again.

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