HP ENVY X360 Microphone Not Working (How to Fix It)

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Struggling with your HP ENVY X360 microphone not working? Find step-by-step solutions to troubleshoot and fix this issue. Get your microphone back in action now!

If your HP ENVY X360 microphone is not working, it can be frustrating, especially if you rely on it for work or communication. Luckily, there are several ways to troubleshoot and fix the issue. This guide will walk you through the steps to get your microphone working again.

Check the Basics

Before diving into more complex solutions, it’s essential to rule out simple issues.

Ensure Microphone is Enabled

  1. Right-click on the speaker icon in the taskbar and select Sounds.
  2. Go to the Recording tab.
  3. Right-click in the list of devices and ensure Show Disabled Devices is checked.
  4. If the microphone is disabled, right-click on it and select Enable.

Check Volume Levels

  1. Right-click on the speaker icon in the taskbar and select Sounds.
  2. Go to the Recording tab.
  3. Select your microphone and click on Properties.
  4. Go to the Levels tab and ensure the microphone volume is turned up.

Update Audio Drivers

Outdated or corrupted audio drivers can cause microphone issues. Updating your drivers can often resolve the problem.

Using Device Manager

  1. Press Windows + X and select Device Manager.
  2. Expand the Sound, video, and game controllers section.
  3. Right-click on your audio device and select Update driver.
  4. Choose Search automatically for updated driver software.
  5. Follow the prompts to complete the update.

Using HP Support Assistant

  1. Open HP Support Assistant.
  2. Go to the Updates section and check for updates.
  3. If an update for your audio driver is available, download and install it.

Run the Windows Troubleshooter

Windows has built-in troubleshooters that can help identify and fix problems with your microphone.

How to Run the Troubleshooter

  1. Press Windows + I to open Settings.
  2. Go to Update & Security and select Troubleshoot.
  3. Click on Additional troubleshooters.
  4. Select Recording Audio and click Run the troubleshooter.
  5. Follow the on-screen instructions to complete the process.

Check Privacy Settings

Windows privacy settings might block access to your microphone for certain apps.

How to Adjust Privacy Settings

  1. Press Windows + I to open Settings.
  2. Go to Privacy and select Microphone from the left-hand menu.
  3. Ensure that Microphone access for this device is turned on.
  4. Scroll down and make sure Allow apps to access your microphone is turned on.
  5. Check the list of apps and ensure that the apps you need have access to the microphone.

Test with Another Application

Sometimes, the issue might be with the specific application you are using. Testing your microphone with another app can help determine if this is the case.

How to Test

  1. Open a different app that uses the microphone, such as Voice Recorder or Skype.
  2. Try recording or making a call to see if the microphone works.
  3. If it works in another app, the issue might be with the original application’s settings or permissions.

Check for Windows Updates

Sometimes, microphone issues can be resolved by updating Windows. Updates can fix bugs and improve system stability.

How to Check for Updates

  1. Press Windows + I to open Settings.
  2. Go to Update & Security and click Check for updates.
  3. If updates are available, download and install them.
  4. Restart your computer to apply the updates.

Reset Your Microphone Settings

If none of the above solutions work, resetting your microphone settings to their default values might help.

How to Reset Settings

  1. Press Windows + I to open Settings.
  2. Go to System and select Sound from the left-hand menu.
  3. Scroll down to Input and select your microphone from the dropdown menu.
  4. Click on Device properties.
  5. Click on Additional device properties.
  6. Go to the Advanced tab and click Restore Defaults.
  7. Click Apply and then OK to save the changes.

Perform a System Restore

If your microphone was working previously, but stopped after a recent update or change, performing a system restore can revert your computer to a state when the microphone was working.

How to Perform a System Restore

  1. Press Windows + S and type System Restore.
  2. Select Create a restore point from the results.
  3. In the System Properties window, click on System Restore.
  4. Follow the prompts to choose a restore point and start the restoration process.
  5. Restart your computer once the process is complete.

Contact HP Support

If none of the solutions above work, there might be a hardware issue with your microphone. In this case, it’s best to contact HP Support for further assistance.

How to Contact HP Support

  1. Visit the HP Support website.
  2. Enter your laptop’s serial number or select your model to access support options.
  3. Follow the prompts to contact HP Support via chat, phone, or email.

Conclusion

Experiencing issues with your HP ENVY X360 microphone can be annoying, but there are several steps you can take to troubleshoot and resolve the problem. Start with basic checks, update your drivers, and ensure your settings are configured correctly. If necessary, contact HP Support for additional help. With a little effort, you’ll have your microphone working again in no time.

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