Experiencing trouble with your HP ENVY X360 keyboard not working? Learn effective solutions to troubleshoot and fix this issue. Get your keyboard working flawlessly again!
The HP ENVY X360 is a versatile and powerful laptop, but like any electronic device, it can encounter issues. One common problem users face is the keyboard not working. This guide will help you troubleshoot and fix the keyboard issues on your HP ENVY X360. We will cover a range of solutions from simple fixes to more advanced troubleshooting steps.
1. Check for Physical Damage
Before diving into software solutions, it’s important to ensure that the keyboard itself isn’t physically damaged. Inspect the keyboard for any visible signs of damage such as broken keys, liquid spills, or any foreign objects stuck under the keys.
Steps:
- Turn off your laptop and unplug it from the power source.
- Flip the laptop upside down and gently shake it to dislodge any debris that might be stuck under the keys.
- Use a can of compressed air to blow out any dust or debris from between the keys.
- If you suspect a liquid spill, it’s best to take your laptop to a professional for cleaning and repair.
If there are no signs of physical damage, proceed to the next steps.
2. Restart Your Laptop
Sometimes, a simple restart can resolve keyboard issues. Restarting your laptop can refresh the system and resolve any temporary glitches.
Steps:
- Click on the Start menu.
- Select the Power icon.
- Click on Restart.
After the restart, check if the keyboard is working. If not, move on to the next solution.
3. Check Keyboard Connection
For detachable keyboards or laptops with keyboards that can be easily removed, checking the connection can be a quick fix. Ensure that the keyboard is properly connected to the laptop.
Steps:
- Turn off the laptop and unplug it from the power source.
- If the keyboard is detachable, remove it and then reattach it securely.
- For non-detachable keyboards, you may need to open the laptop casing to check the internal connections. If you are not comfortable doing this, seek professional help.
4. Update Keyboard Drivers
Outdated or corrupted keyboard drivers can cause the keyboard to stop working. Updating the drivers can often resolve this issue.
Steps:
- Press Win + X and select Device Manager.
- Expand the Keyboards section.
- Right-click on your keyboard device and select Update driver.
- Choose the option to search automatically for updated driver software.
- Follow the on-screen instructions to complete the update.
After updating the drivers, restart your laptop and check if the keyboard is working.
5. Roll Back Keyboard Drivers
If the keyboard stopped working after a recent driver update, rolling back the driver to a previous version might fix the issue.
Steps:
- Press Win + X and select Device Manager.
- Expand the Keyboards section.
- Right-click on your keyboard device and select Properties.
- Go to the Driver tab and click on Roll Back Driver.
- Follow the on-screen instructions to complete the rollback.
Restart your laptop and check if the keyboard issue is resolved.
6. Run Keyboard Troubleshooter
Windows has a built-in troubleshooter that can help diagnose and fix keyboard issues.
Steps:
- Press Win + I to open Settings.
- Go to Update & Security.
- Select Troubleshoot from the left menu.
- Click on Additional troubleshooters.
- Find and select the Keyboard troubleshooter.
- Click on Run the troubleshooter and follow the on-screen instructions.
After the troubleshooter has completed, check if the keyboard is functioning properly.
7. Disable Filter Keys
Filter Keys is an accessibility feature in Windows that can cause the keyboard to become unresponsive if enabled by mistake. Disabling Filter Keys can resolve this issue.
Steps:
- Press Win + I to open Settings.
- Go to Ease of Access.
- Select Keyboard from the left menu.
- Find the Filter Keys section and toggle the switch to Off.
Check if the keyboard starts working after disabling Filter Keys.
8. Check for Windows Updates
Sometimes, a Windows update can fix bugs and issues related to hardware, including the keyboard. Ensure your operating system is up to date.
Steps:
- Press Win + I to open Settings.
- Go to Update & Security.
- Click on Check for updates.
- If updates are available, download and install them.
Restart your laptop after updating and check if the keyboard issue is resolved.
9. Perform a System Restore
If the keyboard issue started recently, performing a system restore to a point before the problem began can resolve it.
Steps:
- Press Win + S and type Create a restore point.
- Select the result and click on System Restore.
- Follow the on-screen instructions to choose a restore point and restore your system.
After the system restore is complete, check if the keyboard is working.
10. Reset Your Laptop
If none of the above solutions work, you might need to reset your laptop to factory settings. This should be your last resort, as it will erase all your data and installed programs. Make sure to back up your data before performing a reset.
Steps:
- Press Win + I to open Settings.
- Go to Update & Security.
- Select Recovery from the left menu.
- Under Reset this PC, click on Get started.
- Choose whether to keep your files or remove everything.
- Follow the on-screen instructions to complete the reset.
After the reset, set up your laptop and check if the keyboard is functioning properly.
Conclusion
Experiencing keyboard issues on your HP ENVY X360 can be frustrating, but with the steps outlined in this guide, you should be able to diagnose and fix the problem. Start with the simpler solutions and gradually move to the more advanced ones. If the issue persists despite trying all these steps, it might be a hardware problem, and you should consider seeking professional assistance or contacting HP support.
