ASUS ZENBOOK USB Port Not Working (How to Fix It)

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Experiencing issues with your ASUS ZenBook USB port not working? Find effective solutions and troubleshooting tips to fix this problem and restore seamless connectivity. Explore now!

Encountering issues with the USB ports on your ASUS ZenBook can be incredibly frustrating. USB ports are essential for connecting various devices such as external drives, printers, and other peripherals. If your USB ports are not working, don’t worry. This guide will walk you through several solutions to get your USB ports up and running again.

1. Restart Your ASUS ZenBook

Sometimes, a simple restart can resolve the issue. Restarting your computer refreshes the system and can fix minor software glitches that might be affecting the USB ports.

Steps:

  1. Click on the Start menu.
  2. Select Restart.
  3. Wait for your ASUS ZenBook to restart and check if the USB ports are working.

2. Check the USB Device

Ensure that the problem is not with the USB device itself. Try connecting the device to another computer to see if it works.

Steps:

  1. Connect the USB device to a different computer.
  2. If the device works on the other computer, the issue is likely with your ASUS ZenBook.
  3. If the device doesn’t work on the other computer, the device itself might be faulty.

3. Inspect the USB Port for Physical Damage

Examine the USB port for any visible damage or debris. Dust and debris can interfere with the connection between the USB port and the device.

Steps:

  1. Turn off your ASUS ZenBook.
  2. Use a flashlight to inspect the USB port.
  3. If you see debris, use compressed air to carefully clean the port.
  4. Check for any bent or broken pins.

4. Update Your USB Drivers

Outdated or corrupted drivers can cause USB ports to malfunction. Updating your drivers can resolve this issue.

Steps:

  1. Press Windows + X and select Device Manager.
  2. Expand the Universal Serial Bus controllers section.
  3. Right-click on each USB driver and select Update driver.
  4. Choose Search automatically for updated driver software.
  5. Follow the on-screen instructions to update the drivers.

5. Disable USB Selective Suspend

USB Selective Suspend can save power by suspending the USB port when it’s not in use, but it can also cause the port to stop working. Disabling this feature might help.

Steps:

  1. Press Windows + S and type Edit power plan, then select it.
  2. Click on Change advanced power settings.
  3. Expand the USB settings section.
  4. Expand the USB selective suspend setting.
  5. Set it to Disabled.
  6. Click Apply and then OK.

6. Uninstall and Reinstall USB Controllers

Uninstalling and then reinstalling the USB controllers can sometimes resolve the issue.

Steps:

  1. Press Windows + X and select Device Manager.
  2. Expand the Universal Serial Bus controllers section.
  3. Right-click on each USB controller and select Uninstall device.
  4. Restart your ASUS ZenBook.
  5. Windows will automatically reinstall the USB controllers.

7. Check Power Management Settings

Power management settings can sometimes disable USB ports to save power. Adjusting these settings might help.

Steps:

  1. Press Windows + X and select Device Manager.
  2. Expand the Universal Serial Bus controllers section.
  3. Right-click on each USB controller and select Properties.
  4. Go to the Power Management tab.
  5. Uncheck the box that says Allow the computer to turn off this device to save power.
  6. Click OK.

8. Update Your BIOS

In some cases, updating the BIOS can resolve USB port issues. Be careful when updating the BIOS, as an incorrect update can cause serious problems.

Steps:

  1. Visit the ASUS support website and download the latest BIOS update for your ZenBook model.
  2. Follow the instructions provided by ASUS to update the BIOS.

9. Perform a System Restore

If the USB ports stopped working recently, a system restore might fix the issue by reverting your computer to a previous state.

Steps:

  1. Press Windows + S and type Create a restore point, then select it.
  2. Click on System Restore.
  3. Follow the on-screen instructions to restore your system to a previous point when the USB ports were working.

10. Run the Windows Troubleshooter

Windows includes a built-in troubleshooter that can help identify and fix USB problems.

Steps:

  1. Press Windows + S and type Troubleshoot settings, then select it.
  2. Click on Additional troubleshooters.
  3. Select Hardware and Devices and run the troubleshooter.
  4. Follow the on-screen instructions to complete the troubleshooting process.

11. Check for Windows Updates

Ensuring that your Windows operating system is up-to-date can resolve compatibility issues that might be causing the USB ports to malfunction.

Steps:

  1. Press Windows + I to open the Settings app.
  2. Go to Update & Security.
  3. Click on Check for updates.
  4. If updates are available, install them and restart your ASUS ZenBook.

12. Use a USB Hub

If none of the above solutions work, using a USB hub might be a temporary fix. A powered USB hub can bypass the internal USB ports and provide additional ports for your devices.

Steps:

  1. Purchase a powered USB hub.
  2. Connect the USB hub to a working USB port on your ASUS ZenBook.
  3. Connect your USB devices to the hub.

13. Contact ASUS Support

If you have tried all the above steps and your USB ports are still not working, it might be time to contact ASUS support for further assistance. There could be a hardware issue that requires professional repair.

Steps:

  1. Visit the ASUS support website.
  2. Find the contact information for your region.
  3. Reach out to ASUS support for assistance.

Conclusion

Dealing with USB port issues on your ASUS ZenBook can be a hassle, but following these steps should help you identify and resolve the problem. Whether it’s a simple restart, updating drivers, or contacting ASUS support, there are multiple ways to get your USB ports working again. Remember to regularly maintain your laptop and keep your software updated to prevent such issues in the future.

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