ASUS VIVOBOOK Touchpad Not Working (How to Fix It)

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Is your ASUS VIVOBOOK touchpad not working? Find simple troubleshooting tips and solutions to get your touchpad back in action. Read the full guide now!

If your ASUS VivoBook touchpad has suddenly stopped working, you’re not alone. It’s a common issue that can be frustrating, especially if you rely on your touchpad for daily tasks. Fortunately, most touchpad problems can be resolved with a few simple steps. In this guide, we’ll walk you through several methods to get your ASUS VivoBook touchpad working again.

1. Check If the Touchpad Is Enabled

The first thing you should do is check if the touchpad is enabled. Sometimes, the touchpad can be accidentally disabled via keyboard shortcuts or settings. Follow these steps to ensure it’s turned on:

  1. Press Fn + F9 on your keyboard. This is the default keyboard shortcut for enabling or disabling the touchpad on most ASUS laptops. If this doesn’t work, try Fn + F7.
  2. If the keyboard shortcut doesn’t resolve the issue, go to Settings > Devices > Touchpad.
  3. Ensure the toggle for the touchpad is switched to On.

If the touchpad was disabled, enabling it should solve the problem. If it’s still not working, move on to the next step.

2. Update or Roll Back the Touchpad Driver

Outdated or corrupted drivers can cause the touchpad to malfunction. Updating the driver might fix the problem. Here’s how:

  1. Press Win + X and select Device Manager.
  2. Expand the Mice and other pointing devices section.
  3. Right-click on your touchpad driver (it might be listed as ASUS Touchpad or ELAN Touchpad).
  4. Select Update driver.
  5. Choose Search automatically for updated driver software.
  6. If an update is found, install it and restart your laptop.

If updating doesn’t work, you can try rolling back the driver:

  1. Right-click on the touchpad driver again in Device Manager.
  2. Select Properties, then go to the Driver tab.
  3. Click on Roll Back Driver and follow the prompts.
  4. Restart your laptop.

Rolling back the driver will revert it to a previous version, which might solve any issues caused by recent updates.

3. Reinstall the Touchpad Driver

If updating or rolling back the driver doesn’t work, you might need to reinstall the driver. Here’s what you need to do:

  1. Open Device Manager and expand the Mice and other pointing devices section.
  2. Right-click on your touchpad driver and select Uninstall device.
  3. Confirm the uninstallation and restart your laptop.
  4. After restarting, Windows should automatically reinstall the touchpad driver. If it doesn’t, you can download it from the ASUS support website.

Reinstalling the driver can fix issues caused by corrupted files or incorrect settings.

4. Check the Touchpad Settings

Sometimes, the issue lies within the touchpad settings themselves. Here’s how to check and adjust these settings:

  1. Go to Settings > Devices > Touchpad.
  2. Ensure the touchpad is enabled and adjust the sensitivity to a medium level.
  3. If you have precision touchpad settings, you can customize gestures and sensitivity.
  4. Scroll down and select Additional settings to open the touchpad properties window.
  5. In the touchpad properties, make sure all the essential functions are enabled, such as two-finger scrolling and tap to click.

Adjusting these settings can resolve issues if the touchpad is unresponsive or behaving erratically.

5. Run Windows Troubleshooter

Windows has a built-in troubleshooter that can automatically detect and fix common issues, including touchpad problems. To run the troubleshooter:

  1. Go to Settings > Update & Security > Troubleshoot.
  2. Select Additional troubleshooters.
  3. Find and run the Hardware and Devices troubleshooter.

The troubleshooter will scan your system for potential issues and attempt to fix them. If the problem persists, consider the next step.

6. Check for Windows Updates

Sometimes, Windows updates can fix underlying issues with your system, including touchpad problems. Here’s how to check for updates:

  1. Go to Settings > Update & Security > Windows Update.
  2. Click on Check for updates.
  3. If updates are available, download and install them.
  4. Restart your laptop after installing the updates.

Keeping your system updated ensures that you have the latest fixes and improvements, which can help resolve hardware issues.

7. Boot in Safe Mode

Booting your laptop in Safe Mode can help you identify if the issue is caused by third-party software or drivers. Here’s how to boot into Safe Mode:

  1. Press Win + R, type msconfig, and hit Enter.
  2. In the System Configuration window, go to the Boot tab.
  3. Check the box next to Safe boot and select Minimal.
  4. Click OK and restart your laptop.
  5. Once in Safe Mode, check if the touchpad works.

If the touchpad works in Safe Mode, the problem is likely caused by software or drivers that load during normal startup. You can uninstall recently installed programs or drivers to identify the culprit.

8. Perform a System Restore

If the touchpad issue started recently, performing a system restore can revert your laptop to a previous state when everything was working fine. Here’s how to do it:

  1. Press Win + S and type System Restore, then select Create a restore point.
  2. In the System Properties window, click on System Restore.
  3. Select a restore point from a date when the touchpad was working.
  4. Follow the on-screen instructions to complete the process.

After the system restore is complete, your laptop will restart, and the touchpad should be functional if the issue was software-related.

9. Check for Physical Damage

If none of the software solutions work, it’s possible that the touchpad is physically damaged. Inspect the touchpad for any visible signs of damage, such as cracks or water exposure. If you suspect physical damage, you might need to take your laptop to a professional technician for repair.

In some cases, physical issues might require replacing the touchpad or internal components.

10. Contact ASUS Support

If you’ve tried all the above methods and your touchpad is still not working, it might be time to contact ASUS support. They can provide further assistance, diagnose hardware issues, and help with warranty claims if necessary.

Visit the ASUS Support Website to get in touch with customer service, find drivers, or access live chat for help.

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