ASUS VIVOBOOK Not Responding (How to Fix It)

By /

Is your ASUS VIVOBOOK not responding? Explore proven troubleshooting tips and solutions to revive your laptop and restore its performance. Read more here!

If your ASUS VivoBook has suddenly stopped responding, it can be frustrating. Whether it’s frozen, not turning on, or simply not reacting to your inputs, these issues can disrupt your work and daily routine. Fortunately, there are several steps you can take to troubleshoot and fix a non-responsive ASUS VivoBook. In this guide, we’ll walk you through the process to get your laptop back up and running smoothly.

1. Perform a Hard Reset

The first step to try when your ASUS VivoBook is not responding is a hard reset. This simple procedure can help resolve many minor software glitches that might be causing the issue.

Steps to Perform a Hard Reset:

  1. Turn off your laptop completely by holding down the power button for about 10-15 seconds.
  2. Unplug the power adapter and remove any external devices like USB drives, external hard disks, or connected peripherals.
  3. If your model allows, remove the battery from the laptop. If it has an internal battery that can’t be removed easily, skip this step.
  4. Hold down the power button again for 30 seconds. This drains any remaining power from the laptop.
  5. Reinsert the battery (if removed) and reconnect the power adapter.
  6. Press the power button to turn on the laptop.

If your laptop starts up and responds normally, the issue was likely a temporary glitch. If the problem persists, move on to the next step.

2. Check for Overheating

Overheating can cause your ASUS VivoBook to become unresponsive. When the system temperature rises too high, the laptop may freeze or shut down to protect its components.

How to Check for Overheating:

  1. Feel the bottom and sides of the laptop for excessive heat.
  2. Listen for the laptop’s cooling fan. If it’s running constantly or making unusual noises, the laptop may be overheating.
  3. Make sure the laptop is on a flat, hard surface to ensure proper ventilation. Avoid using it on soft surfaces like beds or couches that can block airflow.
  4. Clean the air vents with compressed air to remove dust that might be blocking them.

If your laptop is overheating, allow it to cool down completely before trying to use it again. You may also want to invest in a cooling pad to prevent future overheating.

3. Boot into Safe Mode

If your ASUS VivoBook is still unresponsive, try booting it into Safe Mode. Safe Mode starts your laptop with a minimal set of drivers and programs, which can help you diagnose the problem.

How to Boot into Safe Mode:

  1. Turn off your laptop.
  2. Press the power button to turn it on, and immediately press the F8 key repeatedly until the Advanced Boot Options menu appears.
  3. Select Safe Mode from the list of options and press Enter.
  4. If the laptop starts successfully in Safe Mode, the issue might be related to a software conflict or a recently installed program.

While in Safe Mode, you can uninstall any recently added programs or updates that might be causing the issue. If the laptop works fine in Safe Mode but not in normal mode, you may need to perform a system restore or reset.

4. Update or Reinstall Drivers

Outdated or corrupted drivers can cause your ASUS VivoBook to become unresponsive. Updating or reinstalling the drivers may resolve the issue.

Steps to Update or Reinstall Drivers:

  1. Boot your laptop into Safe Mode if it’s not responding in normal mode.
  2. Open the Device Manager by right-clicking on the Start button and selecting it from the menu.
  3. Look for any devices with a yellow exclamation mark, which indicates a problem with the driver.
  4. Right-click on the problematic device and select Update driver. Choose the option to search automatically for updated driver software.
  5. If updating doesn’t work, you can try uninstalling the driver and then restarting the laptop. Windows will automatically reinstall the driver when you reboot.

After updating or reinstalling the drivers, check if the laptop responds normally. If not, proceed to the next step.

5. Run System Diagnostics

Running a system diagnostic can help identify any hardware issues that might be causing your ASUS VivoBook to be unresponsive. ASUS laptops come with a built-in diagnostic tool that you can use.

How to Run System Diagnostics:

  1. Turn off your laptop.
  2. Turn it back on and immediately press the F2 key to enter the BIOS setup utility.
  3. Navigate to the Advanced tab using the arrow keys.
  4. Select Start Easy Flash or Diagnostics (this option may vary depending on your model).
  5. Follow the on-screen instructions to run the diagnostics.

The diagnostic tool will check your laptop’s hardware components, such as the hard drive and memory, for any issues. If any problems are detected, you may need to replace the faulty hardware.

6. Perform a System Restore

If your ASUS VivoBook is still not responding, performing a system restore can help. This process will restore your laptop to a previous state, undoing any changes that might have caused the issue.

How to Perform a System Restore:

  1. Boot your laptop into Safe Mode.
  2. Open the Control Panel and select Recovery.
  3. Click on Open System Restore.
  4. Follow the on-screen instructions to choose a restore point and restore your system.
  5. Once the process is complete, your laptop will restart.

After the system restore, check if the laptop is responding normally. If the issue persists, consider performing a factory reset.

7. Perform a Factory Reset

As a last resort, you can perform a factory reset on your ASUS VivoBook. This will erase all data and settings on your laptop and restore it to its original factory condition. Make sure to back up any important data before proceeding.

How to Perform a Factory Reset:

  1. Turn off your laptop.
  2. Turn it back on and immediately press the F9 key repeatedly until the ASUS recovery screen appears.
  3. Select Reset your PC and follow the on-screen instructions to start the reset process.
  4. The reset may take some time, and your laptop will restart multiple times.

Once the factory reset is complete, your ASUS VivoBook should be restored to its original state. If the laptop is still not responding after a factory reset, it’s likely that there is a hardware issue that requires professional repair.

8. Seek Professional Help

If you’ve tried all the above steps and your ASUS VivoBook is still not responding, it’s time to seek professional help. Contact ASUS support or take your laptop to an authorized repair center. A technician can diagnose and fix any hardware issues that may be causing the problem.

What to Expect from Professional Repair:

  • The technician may replace faulty hardware components like the motherboard, hard drive, or RAM.
  • They may also reinstall the operating system if it’s corrupted beyond repair.
  • Be prepared for potential costs, especially if your laptop is out of warranty.

While it can be frustrating to deal with a non-responsive laptop, following these steps can help you identify and fix the problem. With a bit of patience, you can get your ASUS VivoBook back to working order.

Related Posts

Scroll to Top