Experiencing problems with ASUS ROG STRIX USB C not working? Discover effective solutions and troubleshooting tips to fix this issue and restore seamless connectivity. Explore now!
Is your ASUS ROG STRIX’s USB-C port not working? This can be frustrating, especially when you rely on it for charging, data transfer, or connecting external devices. But don’t worry! In this guide, we’ll walk you through several troubleshooting steps that can help you resolve this issue. Follow these steps, and your USB-C port should be back to normal in no time.
1. Check the USB-C Cable and Device
The first step in troubleshooting any USB-C issue is to verify that the problem isn’t with the cable or the connected device. Here’s how:
- Test the Cable: Try using a different USB-C cable that you know works with other devices. If the new cable works, then your original cable might be faulty.
- Test with a Different Device: Connect another device, like a smartphone or external drive, to the USB-C port. If the other device works, the problem might be with the original device you were trying to connect.
- Inspect the Cable: Look for any visible damage on the cable, such as fraying or bent connectors. Damaged cables can lead to connection issues.
If the cable and device are both in good working order, move on to the next steps.
2. Inspect the USB-C Port
Sometimes, the issue could be with the USB-C port itself. Here’s how to inspect it:
- Check for Debris: Dust, lint, or other debris can block the connection. Use a small brush or compressed air to clean out the USB-C port gently.
- Look for Physical Damage: Inspect the port for any physical damage, such as bent pins or cracks. If you notice any damage, you may need to have the port repaired or replaced by a professional.
- Test the Fit: Insert the USB-C cable into the port and see if it fits snugly. If the connection feels loose, the port may be damaged or worn out.
Cleaning and inspecting the port can often solve connectivity issues. If your USB-C port still isn’t working, try the next steps.
3. Update Your Drivers
Outdated or corrupted drivers can cause USB-C ports to malfunction. Updating your drivers can resolve this:
- Step 1: Open Device Manager by right-clicking the Start button and selecting it from the menu.
- Step 2: Expand the section labeled Universal Serial Bus controllers.
- Step 3: Right-click on your USB-C device and select Update driver.
- Step 4: Choose Search automatically for updated driver software. If a new driver is found, it will be installed automatically.
After updating the drivers, restart your ASUS ROG STRIX and test the USB-C port again. If the issue persists, proceed to the next step.
4. Update the BIOS
The BIOS (Basic Input/Output System) controls many of the hardware functions on your laptop. An outdated BIOS can sometimes cause USB-C ports to stop working. Here’s how to update it:
- Step 1: Visit the ASUS support website and enter your laptop’s model number to find the latest BIOS update.
- Step 2: Download the BIOS update file and follow the provided instructions to install it. Make sure your laptop is connected to power during this process.
- Step 3: After the update is complete, restart your laptop.
Updating the BIOS can resolve hardware compatibility issues, including problems with the USB-C port.
5. Reset the SMC (System Management Controller)
The SMC manages power-related functions on your ASUS ROG STRIX. Resetting it can resolve issues with the USB-C port:
- Step 1: Shut down your laptop.
- Step 2: Disconnect the power adapter and remove the battery (if possible).
- Step 3: Press and hold the power button for 15-20 seconds.
- Step 4: Reconnect the power adapter and battery, then turn on your laptop.
Resetting the SMC can often fix hardware-related issues, including those affecting the USB-C port.
6. Disable USB Selective Suspend
Windows has a power-saving feature called USB Selective Suspend, which can sometimes disable USB ports. Here’s how to disable it:
- Step 1: Open the Control Panel and go to Power Options.
- Step 2: Click on Change plan settings next to your selected power plan.
- Step 3: Click on Change advanced power settings.
- Step 4: In the Power Options window, expand USB settings and then USB selective suspend setting.
- Step 5: Set both the On battery and Plugged in options to Disabled, then click Apply and OK.
After disabling USB Selective Suspend, restart your laptop and check if the USB-C port is working.
7. Run the Windows Troubleshooter
Windows includes a built-in troubleshooter that can automatically detect and fix USB-related issues:
- Step 1: Open the Settings app by pressing Win + I.
- Step 2: Go to Update & Security and click on Troubleshoot.
- Step 3: Click on Additional troubleshooters and then select Hardware and Devices.
- Step 4: Follow the on-screen instructions to run the troubleshooter.
The troubleshooter will scan for issues and attempt to fix them automatically. Once the process is complete, test the USB-C port again.
8. Perform a System Restore
If your USB-C port stopped working after a recent software update or installation, performing a system restore can help:
- Step 1: Open the Start Menu and search for System Restore.
- Step 2: Click on Create a restore point, then click System Restore in the System Properties window.
- Step 3: Select a restore point from a date before the issue began and follow the prompts to restore your system.
After the system restore is complete, your USB-C port should function as expected.
9. Check for Physical Hardware Issues
If none of the software-based solutions work, there could be a physical issue with your USB-C port. Consider the following:
- Inspect for Damage: Check the port for any signs of physical damage, such as bent pins or cracks. If you notice any, the port might need professional repair.
- Internal Connection Issues: Sometimes, the internal connection between the port and the motherboard can become loose or damaged. In this case, a technician may need to open your laptop to fix it.
If you suspect a hardware issue, it’s best to contact ASUS support or take your laptop to an authorized service center.
10. Contact ASUS Support
If you’ve tried all the above steps and your ASUS ROG STRIX USB-C port is still not working, it may be time to contact ASUS support for further assistance. Here’s how:
- Visit the Support Website: Go to the ASUS support website and enter your laptop model to find contact information and support options.
- Submit a Support Ticket: If your laptop is still under warranty, you can submit a support ticket online.
- Visit an Authorized Service Center: Find an authorized ASUS service center near you for in-person support.
ASUS support can help diagnose and repair hardware issues that may not be fixable through standard troubleshooting methods.
Conclusion
The USB-C port on your ASUS ROG STRIX is essential for connectivity and charging, so it’s important to address any issues promptly. By following the troubleshooting steps outlined in this guide, you should be able to fix the problem and get your USB-C port working again. If all else fails, don’t hesitate to reach out to ASUS support for further assistance.
