Is your Acer Nitro 5 mouse not working? Discover simple troubleshooting steps and solutions to resolve mouse issues and restore smooth navigation!
If you’re an Acer Nitro 5 user, encountering issues with your HDMI mouse can be frustrating, especially when you’re in the middle of an important task or gaming session. This guide will walk you through the most common problems and solutions to get your HDMI mouse working smoothly again.
1. Check the Basic Connections
Before diving into more complex troubleshooting, it’s essential to rule out any simple connection issues. Ensure that both the HDMI cable and the mouse are securely connected to your Acer Nitro 5. Sometimes, a loose connection can cause the mouse to malfunction or stop working altogether.
Inspect the HDMI Port
Examine the HDMI port on your Acer Nitro 5 for any visible damage or debris. If you notice any dust or particles, gently clean the port using compressed air. Make sure the HDMI cable is fully inserted into the port and that there is no visible damage to the cable itself.
Try a Different HDMI Port
If your Acer Nitro 5 has more than one HDMI port, try plugging the cable into another port. This can help determine if the issue lies with a specific port on your laptop. If the mouse works in a different port, the original HDMI port may be faulty and may need repair.
2. Test the Mouse on Another Device
If checking the connections doesn’t resolve the issue, the next step is to test the mouse on another device. This helps identify whether the problem is with the mouse or your Acer Nitro 5.
Connect the Mouse to a Different Computer
Plug the HDMI mouse into another computer and see if it works. If the mouse functions correctly on a different device, the issue likely lies with your Acer Nitro 5. However, if the mouse doesn’t work on another computer, you may need to consider replacing it.
Try a Different Mouse on Your Acer Nitro 5
Another way to test the situation is to connect a different HDMI mouse to your Acer Nitro 5. If the new mouse works, it confirms that the problem is with the original mouse. If the new mouse also fails to work, there may be an issue with your laptop’s HDMI ports or software settings.
3. Update or Reinstall Mouse Drivers
Outdated or corrupt drivers can often cause peripherals like an HDMI mouse to stop working. Updating or reinstalling the drivers can resolve the issue.
Update Mouse Drivers
To update your mouse drivers, follow these steps:
- Right-click the Start button and select Device Manager.
- Expand the Mice and other pointing devices section.
- Right-click your HDMI mouse and select Update driver.
- Choose Search automatically for updated driver software.
- Follow the on-screen instructions to complete the update.
After updating, restart your Acer Nitro 5 and check if the mouse is working.
Reinstall Mouse Drivers
If updating the drivers doesn’t work, you may need to reinstall them:
- Open Device Manager again and expand Mice and other pointing devices.
- Right-click your HDMI mouse and select Uninstall device.
- Confirm the uninstallation and then restart your laptop.
- Once your laptop restarts, Windows should automatically reinstall the mouse drivers.
Check if the HDMI mouse works after the drivers are reinstalled.
4. Check for Windows Updates
Sometimes, the problem could be due to a Windows update that is pending installation. Updating your operating system can fix compatibility issues with peripherals like an HDMI mouse.
Install the Latest Windows Updates
To check for updates:
- Click on the Start button and select Settings.
- Go to Update & Security and click on Check for updates.
- If updates are available, download and install them.
- Restart your laptop after the updates are installed.
After updating, reconnect your HDMI mouse and see if the issue is resolved.
5. Check HDMI Settings on Your Acer Nitro 5
Incorrect HDMI settings can prevent your mouse from functioning correctly. Adjusting these settings can help resolve the issue.
Access HDMI Settings
To check your HDMI settings:
- Press Win + P to open the Project menu.
- Select Duplicate or Extend from the list. Avoid choosing Second screen only, as it might interfere with the HDMI mouse’s functionality.
If your mouse starts working after changing the HDMI settings, the problem was likely due to an incorrect projection setting.
6. Disable USB Selective Suspend
The USB Selective Suspend feature in Windows allows the operating system to save power by suspending individual USB ports when they are not in use. However, this can sometimes cause issues with USB devices like an HDMI mouse.
Disable USB Selective Suspend
To disable this feature:
- Go to Control Panel and select Power Options.
- Click on Change plan settings next to your selected power plan.
- Click on Change advanced power settings.
- Expand USB settings and then USB selective suspend setting.
- Set it to Disabled and click Apply, then OK.
After disabling this feature, check if your HDMI mouse starts working properly.
7. Check for Hardware Conflicts
Sometimes, hardware conflicts can cause peripheral devices to malfunction. Identifying and resolving these conflicts can help restore your HDMI mouse’s functionality.
Identify Hardware Conflicts
To check for conflicts:
- Open Device Manager.
- Look for any devices with a yellow exclamation mark, indicating a conflict.
- If you find a conflict, right-click the device and select Update driver or Uninstall device to resolve the issue.
Restart your Acer Nitro 5 after making changes and reconnect your HDMI mouse to see if it’s working.
8. Perform a System Restore
If your HDMI mouse was working fine previously but suddenly stopped, performing a system restore can revert your Acer Nitro 5 to a state where the mouse was functioning correctly.
Use System Restore
To perform a system restore:
- Press Win + S and type System Restore.
- Select Create a restore point and then click System Restore.
- Follow the on-screen instructions to choose a restore point when your HDMI mouse was working.
After the system restore is complete, check if your HDMI mouse is working again.
9. Consider External Factors
Sometimes, external factors like electromagnetic interference or software conflicts can cause your HDMI mouse to malfunction.
Reduce Electromagnetic Interference
Keep your Acer Nitro 5 away from devices that can cause interference, such as microwaves, cordless phones, or other wireless devices. Also, make sure there are no obstructions between your mouse and the laptop that could block the HDMI signal.
Check for Software Conflicts
Software conflicts, particularly with other peripherals or programs, can interfere with your HDMI mouse. Close any unnecessary programs and disconnect other peripherals to see if that resolves the issue.
10. Contact Acer Support
If none of the above solutions work, there may be a more serious hardware or software issue with your Acer Nitro 5. In this case, it’s best to contact Acer support for further assistance.
Before reaching out, make sure to gather all relevant information, such as your laptop’s model number, the mouse’s brand and model, and a detailed description of the issue. This will help the support team provide you with the most accurate and efficient assistance.
